skip to Main Content
More people, more active minds and bodies, more often

Privacy Policy

Aura Leisure and Libraries Limited is fully committed to compliance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) that came into effect from 25 May 2018.

This Privacy Policy explains how we use any personal information we collect about you when you use our services.

What information do we collect about you?

We collect information about you when you register with us to access our services and products.

When deciding what personal information to collect, use and hold, we are committed to making sure that we will:

  • Only collect, hold and use personal information where it is necessary and fair to do so;
  • Keep your personal information secure and safe;
  • Securely dispose of any personal information when it is no longer needed;
  • Be open with you about how we use your information and who we share it with; and
  • Adopt and maintain best practice high standards in handling any personal information.

We will use this information to provide the services requested, maintain accurate records, and, if you agree, to send you marketing information about events or services we offer.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

The table below details the cookies used in our website.

Cookie Description
cookielawinfo-checkbox-analytics This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Set Cookie Preference

How will we use the information about you?

We collect information about you to ensure we are able to provide you with safe and enjoyable leisure and library services, to effectively manage our customer accounts, and if you agree, to contact you about other products and services we offer that we think may be of interest to you.

Aura Leisure and Libraries Limited will not share your information for marketing purposes with companies outside the Aura Group.

The information we collect about you is necessary for the performance of the contract between us.  It is used:

  • For the purpose for which you provided the information, i.e. to become a member of the library service or our leisure centres;
  • To enable us to communicate with you, and provide you with safe and enjoyable services;
  • To enable us to effectively manage your customer account, and to ensure the collection of any charges that you may incur as a member of the library or leisure service;
  • To monitor our performance in providing services to you; and
  • To gather statistical information to allow us to plan future provision of services and to obtain your opinion about our services.

When you register with our library services your personal information is kept securely on a shared library management system which stores borrower records on a database.  This is a partnership between Welsh Library authorities.  Our services work together to share costs and offer enhanced services to customers.  Your data will only be used for the purposes of managing your library use and is used in a way that protects your privacy.

Your data may also be accessible to the suppliers of our library management systems.  These suppliers have committed to handling data in accordance with the requirements of the GDPR, and will only do so to the extent that is required to maintain the library management systems.

When you register with our leisure centres your personal information is kept securely on a leisure management system which stores customer records on a database.  Your data will only be used for the purposes of managing your leisure account and is used in a way that protects your privacy.

Your data may also be accessible to the supplier of our leisure management system.  The supplier has committed to handling data in accordance with the requirements of the GDPR, and will only do so to the extent that is required to maintain the leisure management system.

We will not disclose your information to any other third party, except where required by law.

We will ensure that this information is kept for no longer than is necessary to provide you with these services.  Exceptions may apply to the processing for historical, statistical or scientific purposes.  Where this is the case the relevant data will be anonymised first to remove any identifying features.

When we dispose of personal information, we will do so in a secure way.

Communication Preferences

Customers who opt-in and agree to receive marketing information about events or services we offer will be the first to know about:

  • New classes and activities
  • Available spaces in popular sessions
  • Payment dates for courses
  • Special offers and discounts

How do I update my personal details and marketing preferences?

You will first need to obtain your Member ID and PIN Number via info@aura.wales or 01352 702430 / 01352 702436 (Mon – Fri, 8:30am – 5:00pm) providing us with your Aura card number, date of birth, post code and a valid email address.  The Aura card number begins ‘FLS’ or ‘ALL’ and is located underneath the bar code.

  • Visit BOOK ONLINE
  • Enter your Member ID and PIN Number
  • Once you are logged in, go to the ‘My Account’ section and choose from five option tabs:
    1. General Details
    2. Change PIN
    3. Address Details
    4. Additional Information
    5. Preferences

In the ‘Preferences’ tab lie five media types by which Aura may wish to contact you: Email, Mail, SMS, Social Media and Telephone.  Select your marketing preferences by clicking on the existing crosses (which mean you have currently opted-out).  A click on a cross will turn it to a tick (meaning you have now opted-in) and vice versa.  Once you have updated your personal preferences, please remember to save the changes.

If you agree to receive marketing information you may opt out at a later date.

Your Rights

The GDPR makes sure that you are entitled to the following:

The right to be informed:
To know who we are, why we hold your information and how we will use it.  We must explain this in a clear and sensible way.

The right of access:
To have confirmation that we do hold information about you and to request access to that information at any time.

The right to rectification:
If the information we hold about you is wrong or not complete you can ask us to change it.

The right to erasure:
You can ask that your information is removed from our systems, and unless there are important reasons for us to keep it we must agree.

The right to restrict processing:
You can ask that we only hold a limited amount of your information and that we do not do anything else with it.

The right to data portability:
You can ask us for a copy of the information that we hold about you and reuse it for your own purposes.

The right to object:
If you don’t feel that we are using your information in the right way then you can let us know.

Rights in relation to automated decision making and profiling:
If we have made decisions about you by using computer or automated systems that haven’t had any human intervention then you can let us know that you are unhappy and ask that the decision is reviewed.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated in July 2021.

How to contact us

Please contact us if you have any questions about our Privacy Policy or information we hold about you:

Email:
Write to:
Aura Leisure & Libraries Limited
Deeside Leisure Centre
Chester Road West
Queensferry
Deeside
Flintshire
CH5 1SA

 

If you feel at any time that your information has been mishandled by Aura Leisure and Libraries Limited then you can contact the Information Commissioner’s Office (ICO) via their website or by calling their helpline on 0303 123 1113.

Back To Top