Aura Leisure and Libraries Ltd is a Community Benefit Society and is fully committed to compliance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) that comes into effect from May 2018.

This privacy policy explains how we use any personal information we collect about you when you use our services.

What information do we collect about you?

We collect information about you when you register with us to access our services and products. List areas? We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to ensure we are able to provide you with safe and enjoyable leisure and library services, to effectively manage your customer accounts , and if you agree, to contact you about other products and services we offer that we think may be of interest to you.
Aura L&L Ltd will not share your information for marketing purposes with companies outside the Aura Group. Your information will not be transferred or shared with any organisation outside of the European Economic Area (EEA).
We will keep this information for ……retention schedule clarification required.

Marketing

We would like to send you information about Aura products and services which may be of interest to you. If you have consented to receive this kind of marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us.
We may make a small charge for this service.

Your rights

The GDPR makes sure that you are entitled to the following:

To know who we are, why we hold your information and how we will use it. We must explain this in a clear and sensible way – The right to be informed

To have confirmation that we do hold information about you and to request access to that information at any time – The right of access

If the information we hold about you is wrong or not complete you can ask us to change it – The right to rectification

You can ask that your information is removed from our systems, and unless there are important reasons for us to keep it we must agree – The right to erasure

You can ask that we only hold a limited amount of your information but do not anything else with it – The right to restrict processing

You can ask us for a copy of the information that we hold about you and reuse it for your own purposes – The right to data portability

If you don’t feel that we are using your information in the right way then you can let us know – The right to object

If we have made decisions about you by using computer or automated systems that haven’t had any human intervention then you can let us know that you are unhappy and ask that the decision is reviewed – Rights in relation to automated decision making and profiling.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on November 6 2017.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email leisurestrategy@aura.wales

Write to:

Aura L&L Ltd
Aura Head Office
Deeside Leisure Centre
Chester Road West
Queensferry
Flintshire
CH5 1SA

If you feel at any time that your information has been mishandled by Aura L&L Ltd then you can contact the Information Commissioners Office (ICO) on their website or by calling their helpline on 0303 123 1113.