April 2018


Emma joined Aura back in the Autumn of 2017 through the Flintshire Trainee programme as our very first library apprentice, and from day one has been a fantastic addition to our team .

She is hardworking, positive and enthusiastic with excellent customer service skills . She has taken every opportunity to learn and develop within her role, and was recently appointed to a permanent position as library assistant at Mold library. Emma has the work ethic, attitude and ability to go far in her career.

Emma’s successes in 2018 continue to inspire, with her being named as Foundation Trainee of the year 2018 and asked to present her work at the Welsh National CILIP Libraries Conference.

A big well done and congratulations!


March 2018

MATTHEW DOWNES – (Leisure Attendant / Ice Steward) – Part Time

Matty was nominated by a number of his colleagues at Deeside Leisure Centre as well as members of the Deeside Leisure Centre Management team. All of the people who nominated Matty mentioned his efforts in going over and above to actively promote, market and advertise the Ice Rink Disco, which has seen a really big rise in numbers of people attending as a result.

Matty has also been extremely proactive in the implementation of a new system in which is now used to sell Ice Skating Aids (penguins and polar bears) to customers, even to the extent of identifying and implementing this system as well as providing employees with the necessary training in his own time. Implementing this system has seen a marked increase in sales compared to the same period last year and better service to the customers.

Matty is only contracted to a small number of hours with Aura and this goes to show what can be achieved in a small amount of time!

A big well done and congratulations!


February 2018

REG COLLINS (Caretaker / Housebound Assistant)

Reg was nominated by his library managers and support officers for his exceptional and noted services to the housebound customers, library customers and library colleagues. He has received a number of compliments from these customers whose comments include that Reg is exceptionally helpful, reliable and friendly. Some of these customers are very isolated and this service and Reg, in particular, are extremely valued.

It is noted that Reg regularly goes above and beyond what is required of him and is caring and compassionate to his colleagues (demonstrating the Aura Way)

A big well done and congratulations!


January 2018

JORDAN MAPP – JONES (Duty Supervisor)

Jordan was nominated by Leisure Operations Managers and other colleagues for his outstanding work commitments and efforts in relation to the role he played in the running of Theatre Clwyd Christmas Ice Rink.

Not an easy task to complete all of the required risk assessments, operating procedures and staffing challenges over the Christmas period and still managing to deliver great customer service to the Theatre and the visitors to the Ice Rink . He also managed the adversity and the challenge that unforeseen weather conditions present (and of all things to contend with it was snow!!), this was dealt with professionally and efficiently. Notable recognition goes to Jordan in the efforts made to presenting the monitoring and evaluation of the project in financial terms.

The management team also would like to recognise that this was a very big team success with other leisure colleagues heavily involved in its initiation and delivery.

A big well done and congratulations!