Aura Leisure and Libraries Ltd is a Community Benefit Society and is fully committed to compliance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) that comes into effect from 25th May 2018.

This privacy policy explains how we use any personal information we collect about you when you use our services.

What information do we collect about you?

We collect information about you when you register with us to access our services and products.

When deciding what personal information to collect, use and hold, we are committed to making sure that we will:

  • Only collect, hold and use personal information where it is necessary and fair to do so.
  • Keep your personal information secure and safe.
  • Securely dispose of any personal information when it is no longer needed.
  • Be open with you about how we use your information and who we share it with; and
  • Adopt and maintain best practice high standards in handling any personal information.

We will use this information to provide the services requested, maintain accurate records, and, if you agree, to send you marketing information about events or services we offer.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

The information we collect about you is necessary for the performance of the contract between us.It is used:

  • for the purpose for which you provided the information, i.e. to become a member of the library service;
  • to enable us to communicate with you, and provide you with safe and enjoyable library services;
  • to enable us to effectively manage your customer account, and to ensure the collection of any charges that you may incur as a member of the library;
  • to monitor our performance in providing services to you;
  • to gather statistical information to allow us to plan future provision of services and to obtain your opinion about our services.

We may also contact you about other products and services we offer that we think may be of interest to you, if you have consented for us to do so.

Aura L&L Ltd will not share your information for marketing purposes with companies outside the Aura Group. Your information will not be transferred or shared with any organisation outside of the European Economic Area (EEA).

When you register with our library services your personal information is kept securely on a shared library management system which stores borrower records on a database.  This is a partnership between Welsh Library authorities. Our services work together to share costs and offer enhanced services to customers.

Your data will only be used for the purposes of managing your library use and is used in a way that protects your privacy.

Your data may also be accessible to the suppliers of our library management systems. These suppliers have committed to handling data in accordance with the requirements of the General Data Protection Regulation (GDPR), and will only do so to the extent that is required to maintain the library management systems.

We will not disclose your information to any other 3rd party, except where required by law.

We will ensure that this information is kept for no longer than is necessary to provide you with these services. Exceptions may apply to the processing for historical, statistical or scientific purposes. Where this is the case the relevant data will be anonymised first to remove any identifying features.

When we dispose of personal information, we will do so in a secure way.

Marketing Aura Services

We would like to send you information about Aura products and services which may be of interest to you.

If you would like Aura to send you more information, then please click on the links below and opt in to your chosen preferences.

Leisure services

Library and Heritage services

If you have agreed to receive this kind of marketing, you may opt out at a later date.You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click on the links below to amend your personal preferences.

Leisure Services

Library and Heritage Services

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us.

Your rights

The GDPR makes sure that you are entitled to the following:

The right to be informed: To know who we are, why we hold your information and how we will use it. We must explain this in a clear and sensible way

The right of access: To have confirmation that we do hold information about you and to request access to that information at any time

The right to rectification: If the information we hold about you is wrong or not complete you can ask us to change it

The right to erasure: You can ask that your information is removed from our systems, and unless there are important reasons for us to keep it we must agree

The right to restrict processing: You can ask that we only hold a limited amount of your information and that we do not do anything else with it.

The right to data portability: You can ask us for a copy of the information that we hold about you and reuse it for your own purposes.

The right to object: If you don’t feel that we are using your information in the right way then you can let us know.

Rights in relation to automated decision making and profiling: If we have made decisions about you by using computer or automated systems that haven’t had any human intervention then you can let us know that you are unhappy and ask that the decision is reviewed.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on May 24th 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: aura.wales@flintshire.go.uk
Write to: Aura Leisure & Libraries Limited,
Deeside Leisure Centre,
Chester Road West,
Queensferry,
Deeside,
Flintshire,
CH5 1SA

If you feel at any time that your information has been mishandled by Aura L&L Ltd then you can contact the Information Commissioners Office (ICO) on their website or by calling their helpline on 0303 123 1113.