Leisure Management System (LMS) Support Officer

Aura Leisure & Libraries Ltd
37 Hours Per Week (Mon-Fri)
Post Grade D
Salary £17,419 – £18,859 p.a.
Location: Based mainly within Aura’s Head Office at Deeside Leisure Centre with some support to be provided at other leisure centre locations within Flintshire

Aura Leisure & Libraries Ltd is a charitable, not-for-profit, organisation responsible for managing the majority of leisure centres, libraries and heritage services previously operated directly by Flintshire County Council.  Aura is a Community Benefit Society, owned by its employees, with a vision of more people, more active minds and bodies, more often.

As LMS Support Officer, you will be part of a team which is the first point of contact for customers in relation to bookings for the hire of facilities and activities at our leisure centres.  Your role is to help provide a first class customer experience.

You will support the day to day running of the customer / bookings database which enables our sites to offer attractive programmes and memberships to customers.  You will develop good working relationships with colleagues and existing customers to ensure all visitors enjoy a positive experience.  As the main contact for many of our customers, the impact of your role is central to the development of business revenue growth and sustainability.

Your proactive approach will support marketing activities and you will work closely with colleagues to achieve consistency in the application of the database and to help promote excellent customer service.

Aura is seeking candidates with experience in Customer Relationship Management (CRM) / database systems.  You will have excellent communication skills and a good level of technical competence in using these systems and a commitment to putting the customer first.

The following benefits apply to the successful candidate:

  • A competitive salary
  • Matched contribution to the Pension Scheme
  • Ongoing professional development
  • Significantly discounted Aura Employee Gym Membership
  • Free car parking

Job Description and Person Specification

To apply please complete the application form and send to aura.recruitment@flintshire.gov.uk.  No CV’s allowed. If you are unable to email your form please post to: Aura Recruitment, Employment Services, Flintshire County Council, County Hall, Mold, Flintshire, CH7 6NG

Closing Date: Monday, 2 July 2018

For an informal discussion, please contact:
Neil Williams, Finance & Commercial Manager on 01352 704063