Customer Notice: Important Update on the Re-opening of Deeside Gym and Spa

Cliciwch yma i weld y dudalen hon yn Gymraeg

Due to unforeseen circumstances relating to the repurposing of Deeside Leisure Centre following its recent use as a field hospital we want to let customers know that, unfortunately, the gym and spa will not now re-open until Monday, 13 September.

Aura Wales shares our customers’ disappointment with this one-week delay. Naturally, our priority is your health and safety so it is imperative that we resolve all outstanding works relating to the building before we allow the public back into the facility.

Deeside customers will now be able to book fitness inductions, gym sessions, exercise classes, spa treatments and 3G sports pitches in the usual way at http://www.aura.wales from Monday, 6 September. Please note that online advance booking is essential.

Upon the re-opening of Deeside’s gym and spa from 13 September, we will ‘unfreeze’ memberships for gym, spa and fitness class members in advance of this date. As per our previous communication on 20 August, we will not resume taking direct debit payments until 5 or 19 October meaning that our loyal customers will receive their outstanding time credit from March 2020, plus a little bit more, as a thank you for your patience.

Deeside gym and spa members DO NOT need to do anything to reactivate their direct debit. Payments will resume on 5 or 19 October 2021 at the member’s usual monthly amount.

For Deeside customers with an annual membership please be assured about the remaining time credit and current expiry date. We have a record of all annual memberships that were purchased prior to closure. In all circumstances, the previous expiry date will be extended to mirror the length of the period for which Deeside Leisure Centre was unavailable.

If you have any questions about your membership and direct debit please contact a member of Aura’s Customer Services Team at info@aura.wales or via telephone on 01352 702430 / 702436 (Mon – Fri, 8:30am -5:00pm).

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