The Phone Call that Changed Two Lives

Over recent months we have shared the stories and personal experiences of several customers who regularly use Aura’s services.  Whilst it has been fantastic to share these individual journeys with you, we are fully aware that we do not always realise the positive impact we have on the silent majority.

With this in mind, Aura Leisure and Libraries was recently thrilled to receive a touching email from a local couple who wish to remain anonymous.  Within the email they explain how their lives have been altered after receiving a phone call from one of our Fitness Instructors, Gavin Jones, who took the time to reach out to enquire about their health.  What happened next is inspiring! They decided to make a huge commitment to improving their physical wellbeing, and continue to show fantastic determination to reach their fitness goals.  Here’s what they had to say:

“Dear Aura Wales,

In the summer of 2016 I suffered heart failure and, upon admission to Glan Clwyd Hospital, my heart output was less than 10%. Thankfully, things improved and I was eventually referred to the Cardio Rehab programme at Deeside Leisure Centre.

I was later contacted by Gavin Jones of Aura Wales for follow up sessions. I was intermittent in attending and, I suppose, apprehensive of the effects exercise would have on my heart. After a few weeks’ absence, and totally out of the blue, at 6.50pm on a Thursday evening I received a telephone call from Gavin enquiring about why I hadn’t been to the gym for weeks. I explained I had been finding it hard and I had had another health scare. He said: “Well, I’ll see you Tuesday at Deeside at 1.15pm”.

Once I put the phone down I considered what had been said. Rather than asking a question it sounded like Gavin was stating a fact.  Why on earth would he be ringing me at that time of the evening?  It suddenly struck me.  If Gavin is so committed to me, I should be committed to me!  I did meet Gavin the following week and joined the gym. I went home and told my wife – we’ve been married 38 years and do everything together – and she also joined the gym.

We are both managing two hour workouts 5/6 days a week and attend Jade Jones Pavilion Flint. We have been following a carbohydrate restricted diet and have lost approximately 20 kilos each since October. Gavin really did make a telephone call that changed two lives! We love the social aspect of coming the leisure centre, we talk to lots of different people; you don’t feel intimidated at all.

Our energy levels have soared, and life is very different. We are so determined to achieve our goals.

Matty, one of the instructors, wrote a programme for us both and it is working so well, he is amazing! Nothing is ever too much trouble for the staff here. We wish to place on record our sincere gratitude to Gavin for his commitment to a one time “Gym Dodger”, and for his continued support and encouragement. We would also like to thank the other instructors at Flint for making the gym a pleasure to be in rather than a burden; they are so friendly and helpful! The whole idea of Aura is brilliant.

That night when Gavin rang – I even remember where we were – it was as if it was the call that was meant to happen, and I’m so glad it did. We haven’t looked back since.”

Aura sends many thanks to this wonderful couple for sharing their kind message and wish them the best of luck with their fitness journey.  We wonder how many other customers, keen to remain out of the spotlight, have similar stories to tell about the life changing impact Aura has had on their lives?

 

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